Alpha Lead Support

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The Dialer

In this article, I’m going to show you how to use one of your platform’s most commonly used features – the dialer. We’ll explore both the interface and its various features.

The dialer button is visible from every view of your platform, and is found in the top right corner. Click your dialer now.

This opens a user-friendly interface with standard dialer features:

  • Phone Number field: This is where you enter the number you want to dial. You can copy and paste a number here, use your keyboard’s numeric keys to enter it manually, or click the buttons of the number pad to enter a phone number with your mouse.

  • Call From field: Select which phone number you’d like to make the call from. If you have multiple numbers set up in your platform, they’ll appear in the dropdown list.

And when you’re ready to dial a number, click the green phone button.

At the bottom of the dialer, you have icons for your Contacts and Dial views. Our Dial view is currently open. 

Let’s switch to the Contacts view. Click Contacts.

As you can see, the phone number field has been replaced by a search box and a list of your most recently contacted numbers.

You can use the search box to find a particular contact by their name or phone number.

Click Dial to go back to your dialer view. 

Next, I’m going to show you the features built into your new dialer.

Let’s enter a dummy number and click the green telephone button.

This changes the view – now we have a status field as well as a few options. Our call currently has a “dialing” status.

But once it connects, the status will switch to a timer that tracks your call duration.

See the small arrow in the top right? Let’s see what happens when we click it.